Return policy

For all major unit purchases, there are no returns. Valley Cycle Center will consider repurchasing, but returns are something we cannot accommodate.


For all parts and accessory purchases:


PARTS RETURN POLICY: Any part(s) must be in original, undamaged packaging to be eligible for return, no exceptions. No returns on special ordered Polaris hardware, fasteners, or electrical components. All other parts are subject to pre-approval before refund can be processed. No special orders are eligible to return after 30 days. Orders not picked up within 30 days of arrival may be sent back to the supplier. Returns may be subject to a restock fee up to 20%. Customer may be responsible for any shipping expenses from supplier upon pickup.

GEAR & APPAREL RETURN POLICY: All gear & apparel must be returned or exchanged within 15 days. All items must be new, unworn, and have all tags and/or packaging still intact, including helmet visor protectors. Items that are dirty, covered in hair or make up, or smell like smoke or perfume are considered used and will not be eligible for return or exchange.

TIRE & OVERSIZED ITEM RETURN POLICY: There are no returns on special ordered tires or oversized items for any reason.

CLEARANCE ITEMS: All clearance item(s) are sold final and are not eligible for return or exchange after purchase.

SPECIAL ORDER ARRIVAL TIMES: On average we receive our incoming shipments between 12pm - 1pm, Tuesday - Friday. All orders are subject to delays without notice. Any verbal arrival dates we give are estimated based on the information that we have on hand, we make no guarantees on arrival times or dates.

CONDITION INSPECTION: All glass, plastic, metal, and painted parts must be inspected for damage at the time of customer pickup. Valley Cycle Center is not responsible for any damage found on any item after it is purchased.

WARRANTIES: All warranties are expressed by the manufacturer. We make no guarantees on the fitment, function, performance, or reliability of any part. We waive all liability to cover labor expenses for removal and reinstallation of a defective part, as well as transportation expenses and loss of time, that is not warranted by the manufacturer. There is absolutely no warranty on inner tubes.

TECHNICAL ADVICE: We recommend when addressing a technical issue to use a factory authorized service manual as your guideline for information. Valley Cycle Center does not guarantee any technical advice solicited from our departments or staff.

D.O.T. REQUIREMENTS: Please consult with a licensed state inspector prior to installing any part or accessory, especially lighting, to verify that it complies with all state inspection regulations.

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HOURS

Tuesday - Friday: 9am - 6pm

Saturday: 9am - 3pm

Sunday: Closed